Privacy policy

Privacy Policy

Last updated: September 25, 2025

Respect Ldn operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you, the customer, with a curated shopping experience. Respect Ldn is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details: name, address, billing address, shipping address, phone number, and email address.
Financial information: credit/debit card details, payment information, and transaction details.
Account information: username, password, preferences, and settings.
Transaction information: items you view, add to cart, wishlist, purchase, return, exchange, or cancel.
Communications with us: including customer support enquiries.
Device information: browser, device, IP address, and unique identifiers.
Usage information: how you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information:

Directly from you when you create an account, place an order, or communicate with us.
Automatically when you use the Services, via cookies and similar technologies.
From service providers that perform services on our behalf.
From partners or third parties where lawful.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, tailor, and improve the Services – to process your orders, manage your account, arrange shipping, handle returns/exchanges, personalise your shopping experience, and improve our Services.
Marketing and advertising – to send promotional emails, texts, or post, and to show relevant adverts online (with your consent where required by UK law).
Security and fraud prevention – to protect accounts, detect or investigate fraudulent or unlawful activity, and ensure safe transactions.
Communicating with you – to respond to enquiries and provide customer support.
Legal reasons – to comply with UK law or respond to lawful requests from authorities.

How We Disclose Your Personal Information

We may share your personal information in the following circumstances:

With Shopify, vendors, and service providers (e.g., IT, payment processing, analytics, fulfilment, shipping).
With business and marketing partners, where you have consented or where soft opt-in rules apply under UK law.
When you request or consent, e.g., for shipping or social media integrations.
Within our group of companies or in connection with business transactions.
To comply with legal obligations or enforce our rights.

Relationship with Shopify

Respect Ldn is the data controller of your personal information in connection with purchases and use of our store. Shopify acts as our data processor when hosting and supporting our store.

However, Shopify may also act as an independent controller when using your information for its own services (such as improving its platform or supporting advertising services). For details on Shopify’s independent use of your data, please see the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may link to third-party websites or platforms. We are not responsible for the privacy or security practices of these third parties. Please review their policies before sharing personal information.

Children’s Data

Our Services are not directed at children under 13 years old, and we do not knowingly collect personal data from them. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us and we will delete it.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and improve your experience. Where required by law, we will obtain your consent before placing non-essential cookies.

You can manage your cookie preferences via our cookie banner or through your browser settings. For more details, see our Cookie Policy.

Security and Retention of Your Information

We implement appropriate security measures but cannot guarantee perfect security. Please keep your account credentials safe.

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Under the UK GDPR and Data Protection Act 2018, you may have the following rights:

Access/Know – request access to personal information we hold about you.
Delete – request deletion of your personal information.
Correct – request correction of inaccurate information.
Portability – request a copy of your data in a transferable format.
Object/Restrict – object to or request restriction of processing.
Withdraw Consent – where we rely on consent, you may withdraw it at any time.

You may also manage your communication preferences at any time. We will only send marketing communications where we have your consent or are permitted under the UK “soft opt-in” rules.

To exercise your rights, contact us at the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about how we process your personal data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

International Transfers

We may transfer, store, and process your personal information outside the UK. Where we do so, we rely on approved safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms, unless the destination country has been deemed adequate by the UK Government.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised “Last updated” date.

Contact

If you have any questions or wish to exercise your rights, please contact us:

Respect Ldn
📧 respect.ldn@outlook.com

For the purposes of UK data protection law, Respect Ldn is the data controller of your personal information.